Service Agreement / Project Terms
These Project Terms apply to all web design, software, and digital platform engagements between SA-HR and a client. A project-specific proposal may add to or vary these terms; where that happens, the proposal prevails.
1. Engagement & proposal
Every project begins with a written proposal that describes the scope, deliverables, timeline, and fees. The engagement starts when you accept the proposal in writing (email is fine) and, where applicable, pay the deposit.
2. Scope & change requests
The scope is what’s in the proposal. Anything not described is outside scope.
If you need to change the scope, we’ll document the change as a change request with an updated scope, timeline, and fee. Change requests proceed once both sides sign off.
3. Client responsibilities
Projects move fastest when the client:
- Provides required content, assets, access, and approvals on time.
- Nominates a single point-of-contact with authority to approve scope and sign-offs.
- Responds to review requests within a reasonable window (typically 5 business days).
Delays on the client side may shift project timelines and milestone dates.
4. Fees & payment
Unless the proposal says otherwise:
- 50% deposit on engagement.
- 50% on launch, due within 14 days of launch or final delivery.
- Ongoing subscription fees are invoiced monthly in advance.
Invoices are payable by bank transfer (SEPA). Late payment (more than 14 days overdue) may incur statutory interest and a late-payment admin fee.
5. Acceptance testing
At launch, you have a 14-day acceptance window to report any issues that prevent the platform from doing what the proposal says it does. We’ll fix confirmed issues at no additional cost within that window.
After 14 days, the project is deemed accepted. Subsequent fixes fall under the active subscription (if any) or are quoted separately.
6. Intellectual property
During the project and under any active subscription:
- Client retains ownership of: their domain, brand, logo, content, and data.
- SA-HR retains ownership of: the source code, design system, internal architecture, and any reusable components we build.
- SA-HR grants the client a non-exclusive licence to use the deployed result for their business while the subscription is active or the project licence applies.
This structure is core to our subscription model. If you want a full perpetual source-code licence or buy-out, that’s quoted as a separate agreement.
7. Third-party services
Projects may depend on third-party services (hosting, email, payments, integrations). Those services are governed by their own terms and we are not responsible for their uptime, changes, or pricing — but we’ll pick reputable providers and flag changes when they happen.
8. Confidentiality
Both parties agree to keep each other’s non-public business information confidential, during and after the engagement. Standard exceptions apply (information already public, independently developed, or required by law to disclose).
9. Portfolio rights
SA-HR may display the delivered work in its portfolio, case studies, and marketing, unless you ask in writing that we don’t. We’ll always respect legitimate confidentiality requests.
10. Warranty & limitation of liability
We warrant that the services will be performed with reasonable skill and care by qualified personnel. Beyond this, to the maximum extent permitted by law, all other warranties are excluded.
Our total aggregate liability for any project is limited to the total fees paid by the client in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential damages, including lost profits, lost data, or business interruption. Nothing excludes liability for fraud, gross negligence, or wilful misconduct.
11. Termination for cause
Either party may terminate the engagement with immediate effect if the other is in material breach and hasn’t cured the breach within 30 days of written notice. On termination:
- Fees for work delivered up to the termination date are payable.
- We hand over content, data, and domain access per the Refund & Cancellation Policy.
- Any deposit is retained for work already performed.
12. Force majeure
Neither party is liable for delays caused by events outside reasonable control — natural disasters, infrastructure outages, government action, or similar. Each party takes reasonable steps to mitigate and resume performance.
13. Governing law
These Project Terms are governed by the laws of the Republic of Croatia. Disputes are subject to the exclusive jurisdiction of the competent Croatian courts, with venue in [Court of registration].
14. Entire agreement
The proposal, these Project Terms, and the policies linked from the website form the entire agreement between the parties for the project. No other representations apply unless written and signed by both sides.
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