Refund & Cancellation Policy
This policy applies to SA-HR’s monthly subscription services (website hosting, maintenance, platform operation). For Forge fabrication orders, see the Shipping & Returns Policy and the Custom Order Policy.
Subscription term
All SA-HR subscriptions begin with a minimum term of three (3) months, invoiced monthly. After the minimum term ends, the subscription continues on a month-to-month basis.
Cancellation after the minimum term
Once the minimum 3-month term is complete, you may cancel at any time with 30 days’ written notice sent to info@sarchitectshr.com. Your last billing month will be the one in which the 30-day notice ends.
Example
If you are past the minimum term and email your cancellation on the 10th of April, your final billed month is May, and service ends at the end of May.
Cancellation during the minimum term
You may cancel before the 3-month minimum term is complete, but the remaining months of the minimum term will still be invoiced. We won’t hold a website hostage — but we also can’t refund the onboarding and setup work already delivered.
Refunds
Because the subscription model covers ongoing delivery (hosting, maintenance, small improvements), partial month refunds are not issued. If you cancel mid-month, service continues through the end of that month.
We will refund in full, however, if:
- We materially fail to deliver the agreed service and don’t fix it within a reasonable cure period.
- We were overcharged due to a billing error on our side.
- A refund is required under applicable consumer-protection law.
How to cancel
Send an email to info@sarchitectshr.com with "Cancellation" and your account or project name in the subject line. We’ll reply within two business days confirming the end date and the off-boarding process.
What happens at cancellation
- We provide an export of your content and data in a reasonable standard format.
- Your domain remains yours.
- We help transfer the domain to your new host and the data to your chosen destination.
- The deployed website is taken offline at the end of the paid period unless you arrange continuation.